Last updated: March 2025
We collect information you provide directly: account details (name, email, company), property and tenant data you enter into the platform, and payment information processed through our third-party payment providers. We also collect usage data such as log files, device information, and analytics to improve our service.
Your data is used to provide and improve the Outerloop platform, process transactions, communicate with you about your account, and comply with legal obligations. Property and tenant data is used solely to deliver the services you've requested. We do not sell your personal data to third parties.
We implement industry-standard security measures including encryption at rest and in transit, portfolio-scoped data isolation, regular security audits, and access controls. All data is hosted on SOC 2 compliant infrastructure.
We share data only with service providers necessary to operate the platform (hosting, payment processing, communication services) and as required by law. All service providers are bound by data processing agreements.
You may request access to, correction of, or deletion of your personal data at any time by contacting us at privacy@outerloop.ai. You may also export your data in standard formats through the platform's API.
For privacy-related questions, contact us at privacy@outerloop.ai or visit our Contact page.